what is your return policy?
We offer return/replacement of Products ordered on Urban Libaas
within 3 days of delivery of the order. However, there are certain products
such as Lingerie items, Jewelry items etc. specified as “Non-Returnable” on the
Website in the Product description, for which our
We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition.
All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).
What is the refund policy for the returned item??
We endeavor to process your refunds within 7 business days from
the date the returned product clears the Q.C at the Warehouse . However, the
refund is subject to the transaction and processing time taken by the bank
after the NEFT is initiated by Urban Libaas. In case of any refund
discrepancies, Urban Libaas may at its sole discretion, request you to share
with us a screenshot of your bank statement.
We understand that in some scenarios, the Product may take more than 7 days to reach our warehousing and Quality Check facilities and thus the Q.C may take time. In such scenario, we may process the refund amounts intermittently but, incase the Product does not clear the Quality check, we reserve all right to take appropriate steps to recover the amount already credited to your account.
Urban Libaas may refuse a refund request if we find evidence of fraud, refund abuse or other manipulative behavior that entitles Urban Libaas to a claim against you.
How does Refund work on based on the different modes of payment :-
If you have paid for the order using bank account/credit card/debit card, then the refunded amount gets credited to your bank/credit card account within 7 business days from the date of by Urban Libaas, after the products clear the Q.C process.
Please note that in case of any refund to your bank account you shall need to comply with the Company’s Policy in this regard which shall be a conclusive undertaking at your end in all aspects. Please further note that you shall be completely responsible for providing correct bank details and the company shall not be responsible incase wrong information has been provided to it.
You will get a refund once your order is picked up & checked for quality subject to applicable exceptions.
Am I entitled to a refund/exchange if I have shopped during a promotion/scheme/offer?
Yes, you shall be entitled for an exchange if the Product is available and in stock. However, please note that in case of promotions/schemes you are only eligible for a size exchange for the same Product.
For refund/s in case you have purchased any Product/s during an offer or a scheme, you shall be entitled to a proportionate refund of the total amounts paid by you. Unlike most websites we do not forfeit the shipping and COD charges. Shipping charges for the Products returned are refunded in full and the COD charges which are charged on order level are refunded proportionately in case you choose to return a Product purchased during a promotion/scheme.
When will my return get picked up?
We send the return pick-up request to our Logistic partners as soon as we receive the return request from you. Our Logistic partner pick-up the Product/s within 3 days of receiving the request.
Our Logistic Partners shall make three attempts to pick up the Product/s. If the item is not picked up in the third attempt, the return request shall be considered complete at our end. In that scenario, you can raise a fresh Return request in case you are eligible. For more details, please contact our Customer Care.
Please keep the shipment ready as detailed above and ensure that you return all items for which the request was raised. If you fail to do so, the return option may not be available to you in future, the discretion of which shall lie completely with the Company.
I have received ‘Pickup service is not available’ message when I try to return/exchange my order. What do I need to do now?
There are certain pin-codes where our transport partners currently do not support pick-up of returned items. You will get to see the message ‘Pickup service is not available’ if none of our transport partners support pick-up of the returned items from a pin-code. If you get to see this message, we request you to send the items to our warehouse using a courier company available in your location. Please ensure that the Products are in unused condition with their original packing and tags and that you insert the “Return Slip” portion of the Invoice along with the Product that is shipped. In the absence of the Return Slip in the courier, we might not be able to process the refund. After sending the shipment, please upload the shipment details through the ‘My Returns’ functionality on our website. You will get to see a message ‘Self-ship details pending’ for returns where you are yet to submit the shipment details. Please note it is mandatory to submit the self-ship details to get a refund for the returned item. Once we receive the returned item in our warehouse, we will refund the amount of the items and also the amount that you spent on sending the item to our warehouse.
What is the warehouse address to which I need to send the returned items when I get to see the message ‘Pickup service is not available’ message when I try to return/exchange my order?
When you get to see the message ‘Pickup service is not available’ message, please send the Product/s to our warehouse address mentioned below.
8-A Gawandey Layout.
Chhatrapati Nagar, Nagpur